Privacy notice

1. Who this notice covers

Balkan Mama Therapy, LLC operates this retreat website and receives the enquiries you send to Selma Baćevac. This notice covers information collected through this website, the linked retreat enquiry form and our communications about a North Carolina booking. It is not a clinical notice of privacy practices and does not describe any separate psychotherapy service.

2. Information used for your enquiry or booking

When you enquire, we receive the contact information, form answers and messages you choose to submit. If you go on to book, we use the details needed to confirm your place, room choice, payment status and practical arrangements. This may include dietary or access information you choose to provide when it is needed to plan your stay.

Website hosting and embedded service providers may process technical information such as an IP address, device or browser information, pages requested and the time of a visit. A separate payment service processes the billing and payment details entered in its checkout. Please use the designated payment link rather than sending payment-card information through the enquiry form or email.

3. Why we use it

We use enquiry information to answer you, arrange the conversation and discuss whether the retreat is appropriate for what you are seeking. Booking information is used to administer your reservation, payments, refunds, accommodation and participation arrangements. We also retain information needed for accounting, resolving disputes and complying with legal obligations.

Requesting information or booking a conversation is not, by itself, permission to publish your story or use your identity in a testimonial. Separate permission is needed for those uses. You can ask us to stop promotional messages while continuing to receive necessary messages about an existing booking.

4. Outside services and sharing

The enquiry form is provided through Typeform, and reviews are displayed through Senja. When these services load or you interact with them, they may process information under their own notices, including device information and cookies. Our pre-retreat group meeting uses Zoom; other participants can see the name and any video or information you choose to share in that meeting.

Service providers that support hosting, communication, booking administration and payments may process information needed for those tasks. If a venue or meal provider needs a dietary or access arrangement, we limit what we share to what is needed to arrange it. We may also disclose information where required by law or when necessary to address a serious safety concern, fraud or a dispute.

We do not publish enquiry responses or circulate a participant contact list without permission. Other women in a group session will hear what you choose to share, and we cannot guarantee how another participant will behave outside the group. Our retreat terms explain the group confidentiality expectations.

5. Cookies and your choices

Embedded forms and reviews may use cookies or similar browser storage, including when they load on the page. You can manage cookies in your browser and review the providers’ notices linked above for their controls. Blocking these services may prevent a form or review from displaying; you can email us instead of using the form.

Our website does not currently offer a site-wide cookie preference tool. Browser settings and a provider’s controls may not affect every kind of processing by every service. We do not treat merely visiting this page as your consent to processing for which applicable law requires separate consent.

6. Retention, security and location

We keep information for the time needed to handle your enquiry or booking and to meet applicable accounting, legal and dispute-resolution requirements. The appropriate period depends on the type of information and why it was collected. You can request deletion; we will explain if a legal or legitimate recordkeeping requirement means some information must be kept.

No internet transmission or storage system is completely secure. Please keep sensitive clinical information out of ordinary enquiry forms and email, and contact us to discuss an appropriate way to communicate necessary access or participation information. Our business is based in the United States, and service providers may process information in other countries under their own arrangements.

7. Access, corrections and privacy requests

Email hello@balkanmamatherapy.com to ask what information we hold about you, correct an error, request deletion or raise a privacy concern. Use “Privacy request” as the subject and identify the email address used for your enquiry or booking. Do not send identity documents unless we explain why proportionate verification is necessary and how to provide it.

Your legal rights and the exceptions to them depend on where you live and the laws that apply. Where available, those rights may include access, correction, deletion, a copy of your data, objection or restriction of processing, and withdrawal of consent. We will respond within the period required by applicable law and explain any refusal or limitation and any applicable way to challenge it.

This website and the retreat are intended for adults. If you believe a child has sent personal information through the site, contact us so we can address it. Privacy requests do not require purchasing a service or booking a conversation.

8. Updates to this notice

We may update this notice to reflect changes in the website or our practices and will show the revised date. Where law requires notice or new consent for a material change, we will provide that rather than relying only on a website update. You may contact us for information about the notice that applied when you submitted your enquiry.